Refund Policy
We apologize if you’ve received a defective item – that’s certainly not the experience we want for you. If, by any chance, you’ve encountered this rare situation, kindly reach out to our dedicated support team at [email protected]. They’re here to swiftly assist you and resolve any issues.
Easy Returns Within 30 Days
At The Nature Labels, we stand by the quality of our products. If it’s within 30 days since your purchase, you’re eligible to initiate a return. Regrettably, if more than 30 days have passed, we won’t be able to offer you a refund or exchange.
For your return to be eligible, your item must be unused and in the same pristine condition as when you received it. The original packaging is also essential.
Please ensure you have your receipt or proof of purchase ready to complete the return process smoothly.
Partial Refunds in Certain Cases
In some instances, partial refunds may be granted under specific conditions:
- If an item isn’t in its original condition, is damaged, or has missing parts not due to our error.
- If an item is returned more than 30 days after its delivery.
Seamless Refund Process
Once we receive your returned item and inspect it, we’ll promptly send you an email to confirm the receipt. Expect another email notifying you about the approval or rejection of your refund request. Once approved, your refund will be processed, automatically crediting your original method of payment within a reasonable timeframe.
If Your Refund is Delayed
If you haven’t received your refund yet, please take the following steps:
- Double-check your bank account.
- Contact your credit card company; sometimes, refunds take a while to be officially posted.
- Get in touch with your bank; processing delays are not uncommon.
- If you’ve completed these steps and still haven’t received your refund, reach out to us at [email protected].
Exclusivity of Refunds for Regular Priced Items
We can only provide refunds for regular priced items. Unfortunately, sale items are not eligible for refunds.
Effortless Exchanges
We offer exchanges exclusively for defective or damaged items. Should you require an exchange for the same item, kindly drop us an email at [email protected].
Gift Returns Made Easy
If you received an item marked as a gift and it was directly shipped to you, you’ll receive a gift credit equal to the value of your return. Once we receive the returned item, we’ll promptly send you a gift certificate.
If the item wasn’t marked as a gift during purchase, or the gift giver had the order shipped to themselves, they will receive the refund and be notified of your return.
Shipping Details
Shipping costs for returning an item are your responsibility. Unfortunately, shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
Delivery times for exchanged products may vary depending on your location.
For items exceeding $75 in value, we recommend using a trackable shipping service or opting for shipping insurance. We cannot guarantee receipt of your returned item otherwise.
Should you have any further queries or concerns, feel free to reach us at [email protected]. Your satisfaction is our priority.
